No Apologies Necessary

Crisis management is certainly a hot topic right now. Every day I am invited to crisis management webinars (which tend to be sales pitches with some aspects of crisis management). What worries me is that many of these webinars are a series of “best practices” based on prescriptive (what you should do) advice that is not grounded in any theory or research. Agencies that make blanket recommendations like this should not be in your network […]

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